Freephone Prisoners' Family and Friends Helpline

The helpline is a free and confidential service that has offered information, advice and support to the family and friends of prisoners since 2003.

"It felt like the person I was talking to knew what I was suffering – was very sympathetic & helpful."

Having a loved one caught up in the criminal justice system can be a scary and confusing experience. We’ve know that having someone to talk to who is impartial, sympathetic and non-judgmental can help a lot.

"Your advice and guidance has been invaluable. 

It’s a very frightening situation to be in and wonderful to know you are there."

Contact Information: Our Freephone helpline is open Monday to Friday from 10am to 5pm and the number is 0808 808 3444

Our email is and website is You can also contact us by filling in the form below.