Funding boost for women's services - Pact response
16/03/2026
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Every year, we support thousands of people across England and Wales affected by the criminal justice system to make a fresh start.
Our work supports people to make a fresh start
+
people on probation supported each year to make a fresh start.+
prison visits supported each year+
calls a year answered by the Prisoners' Families Helplineyears
supporting people in prison and their familiesPrisoners' Families Helpline and website
The Prisoners’ Families Helpline can support you if you have a family member who is in contact with the criminal justice system in England and Wales.
Our team is made up of highly trained, skilled staff and volunteers with professional and personal experience of the criminal justice system.
The Helpline website is a valuable source of up-to-date information. You can access videos about prison life and our Safer Custody portal if you have concerns about your loved one's welfare.
Our work keeps families together, creates safer prisons and reduces reoffending.
Stories
Pact peer mentors: Colin's story
When Colin entered prison he decided not to let his past define his future. He became a Pact peer mentor, and has made a life-changing impact on his fellow-prisoners.
Glimmers of hope: Dean and Irina's story
Knowing that the Pact team was there when she needed them was a huge relief for Irina during Dean’s first weeks and months in custody.
Supporting mothers in prison: Christy's story
Christy is just one of the women supported by Pact’s pilot project, Together a Chance, which supports mothers in custody to maintain links with their children.