Befriending and peer support

If you support a loved one in prison, you can access befriending support or one of our online peer support groups. 
Befriending And Peer Support
Befriending And Peer Support Video

Peer support groups 

A peer support group is a group of people with similar experiences that come together to support each other in a group setting. All members of our peer support groups have experience of a loved one in prison, and many appreciate the opportunity to meet with others to share their worries, their highs and lows, and enjoy mutual support. 

Since coming to the support group I have felt like a weight has lifted. I am finally amongst people that understand what I am going through.  

How does the service work? 

The groups are run online via Zoom twice monthly and are facilitated by trained Pact facilitators. Facilitators ensure that everyone can communicate safely and that the group’s core values are always upheld. 

You can come to us for support at any stage in your journey – from point of arrest to release from prison. The groups provide a friendly, safe space where you can say as much or as little as you want. There is no pressure to share the details of your situation, and for the first few weeks, you may simply choose to listen to others share their experiences. 

How do I access support? 

You can contact our team at befriending@prisonadvice.org.uk. We will be in touch to arrange the details of your first session. 

Since coming to the support group I have felt like a weight has lifted. I am finally amongst people that understand what I am going through.

Hayley - Peer support group member

Befriending 

Our trained volunteers can offer prisoners’ family members a trusting, non-judgemental ear and appropriate emotional and practical support for up to six months. 

What does support involve? 

You will receive a telephone call once a week at a time convenient to you, the befriendee, and our volunteer, the befriender. They can offer support and guidance to help you navigate the justice system and ensure that your health and wellbeing are looked after while you support your loved one in prison. 

The service is completely confidential in line with our safeguarding procedures, and volunteers can also signpost and refer to other organisations for additional support if required.  

Each session should last approximately 30-60 minutes, and you will have one session each week. You will likely have two calls in the first week: the initial contact and a more structured session. Support will be offered for six months, with a review period at the halfway point.    

What training and checks do volunteers receive? 

In order to become a befriender, volunteers will be fully DBS checked and will have completed the following training:  

  • Befriending
  • Safeguarding
  • Professional boundaries 

Many volunteers choose to give their time because they have been in the same situation as you or have experience as a prisoner. They can offer empathy and guidance without judgement and assure you that you are not alone. 

How do I access support? 

You can contact our team at befriending@prisonadvice.org.uk. A befriender will contact you within a week of receiving your referral. A volunteer will make initial contact and arrange a time convenient for you both for the first session.

Having a close family member go to prison is terrifying and traumatic. Having support and someone to talk to who knows the prison experience and what families are going through makes all the difference.

Caroline - Befriendee