Tell us what you think

This is our feedback form. You can use it to make a complaint, tell us when we have got something right and made a difference, make a suggestion or share an idea for how we can improve.
Tell Us What You Think

We’re a charity working with and for people affected by imprisonment, including prisoners, their children and families, and people with convictions. So your feedback is always taken seriously and is very important to us.

We work closely with HM Prison & Probation Service. If your complaint, feedback or suggestion is about something in their control, we can pass this on to them on your behalf or point you in the right direction. You can also find information about prison complaints at https://www.prisonersfamilies.org/how-to-make-a-complaint 

There are other ways you can send us your feedback. You can:

  • Fill in the form at a Pact Visitors’ Centre and give it to a member of Pact staff or drop it into one of our Feedback Boxes.
  • You can scan the form and email it to feedback@prisonadvice.org.uk
  • Or you can post it to:
    Pact (Feedback/Complaints),
    29 Peckham Road,
    London,
    SE5 8UA
Complaints policy & procedure

Give your feedback