Key contacts
Pact contact: Cath Venes
Pact telephone: 01622 785 011
Email Pact: eastsuttonpark@prisonadvice.org.uk
Prison switchboard: 01622 785 000
Safer Custody line: 01622 785 000
Guidance for visitors
Visit the gov.uk page for information about:
- booking and planning your visit
- ID requirements
- dress code
- help with the cost of prison visits
- sending money and property to a prisoner
- keeping in touch with a prison
Family engagement support
Your Family Engagement Manager is Cath Venes
Contact number: 01622 785 011
If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a call back. It would also be helpful if you could let us know whether we are able to leave a message if there is no answer. We will aim to get back to you as soon as we possibly can.
If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly.
Other services at HMP East Sutton Park
Journeys to Freedom
Journeys to Freedom offers holistic, person-centred support for women leaving HMP East Sutton Park.
The programme supports vulnerable women to navigate the transition from prison to the community in three stages: prior to their release, through the gate on the day of release, and in the community.
Prisoners' Families Helpline
You can contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system.
Call freephone on 0808 808 2003
Open 9am – 8pm Monday to Friday and 10am – 3pm on weekends and bank holidays (exc. Christmas Day and Boxing Day)
Email the team at info@prisonersfamilies.org (please allow up to 3 days for a response)
The Prisoners’ Families Helpline website also offers a range of information on supporting your loved one in prison.
Make a comment or complaint
We are committed to putting the people who use our services first. You can offer feedback on any of our services by speaking to a member of our team, submitting a feedback form online, or sending an email to feedback@prisonadvice.org.uk.