Key contacts
Pact contact: Madeline Chaney
Pact telephone: 07895 201 638
Email Pact: rochester@prisonadvice.org.uk
Prison switchboard: 01634 803 100
Safer Custody line: 01634 803 268
Guidance for visitors
Visit the gov.uk page for information about:
- booking and planning your visit
- ID requirements
- dress code
- financial assistance for visits
- sending money and property to a prisoner
- keeping in touch with a prison
Family engagement support
Your Family Engagement Manager is Madeline Chaney
Contact number: 07895 201 638
If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a call back. It would also be helpful if you could let us know whether we are able to leave a message if there is no answer. We will aim to get back to you as soon as we possibly can.
If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly.
Prisoners' Families Helpline
You can contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system.
Call freephone on 0808 808 2003
Open 9am – 8pm Monday to Friday and 10am – 3pm on weekends and bank holidays (exc. Christmas Day and Boxing Day)
Email the team at info@prisonersfamilies.org (please allow up to 3 days for a response)
The Prisoners’ Families Helpline website also offers a range of information on supporting your loved one in prison.
Make a comment or complaint
We are committed to putting the people who use our services first. You can offer feedback on any of our services by speaking to a member of our team, submitting a feedback form online, or sending an email to feedback@prisonadvice.org.uk.