Key contacts
Pact contact: Sue Oliver
Prison switchboard: 01483 471 000
Visitors’ Centre telephone: 01483 471 090
Email Pact: send@prisonadvice.org.uk
Safer Custody line: 01483 471 267
Guidance for visitors
Visit the gov.uk page for information about:
- booking and planning your visit
- ID requirements
- dress code
- financial assistance for visits
- sending money and property to a prisoner
- keeping in touch with a prison
HMP Send Family & Visitors' Centre
Pact runs the Family & Visitors’ Centre at this prison, ensuring you a warm welcome when you visit.
Facilities
- Tea bar (hot and cold drinks)
- Baby changing
- Children’s play area (indoor and outdoor)
- Disabled toilet
- Lockers available for personal belongings
Family engagement support
Your Family Engagement Manager is Sue Oliver
Email: send@prisonadvice.org.uk
Contact number: 01483 471 058
If your issue is complex and you need to talk to us in person, please include your number in the email and tell us that you would like a call back. It would also be helpful if you could let us know whether we are able to leave a message if there is no answer. We will aim to get back to you as soon as we possibly can.
If you have urgent concerns about the welfare of your loved one in prison, please call the prison Safer Custody line directly.
Other services at HMP Send
Together a Chance
The Together a Chance pilot project employs two prison-based social workers to support mothers in HMPs Send and Eastwood Park.
They offer intensive one-to-one support for women, empowering them to engage in matters involving their child, speak for themselves at court, and to understand processes and how to work with them.
Prisoners' Families Helpline
You can contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system.
Call freephone on 0808 808 2003
Open 9am – 8pm Monday to Friday and 10am – 3pm on weekends and bank holidays (exc. Christmas Day and Boxing Day)
Email the team at info@prisonersfamilies.org (please allow up to 3 days for a response)
The Prisoners’ Families Helpline website also offers a range of information on supporting your loved one in prison.
Make a comment or complaint
We are committed to putting the people who use our services first. You can offer feedback on any of our services by speaking to a member of our team, submitting a feedback form online, or sending an email to feedback@prisonadvice.org.uk.